Customer Service Representative Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. • Arranges, organizes, and displays merchandise. • Processes sales transactions, returns, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Performs administrative • Tracking, ordering, and managing inventory, ensuring store security. Keeps the Store • Manager well informed of activities and significant problems. • Organizes and rearranges merchandise as necessary. • Returns misplaced items to correct locations. • Ensures the neat and orderly appearance of sales displays. • Marks and tags merchandise with pricing, size, and product specifications. • Cleans shelves, counters, and tables. • Assists with the presentation of window displays, promotional presentations, and sales programs as assigned. • Works to prevent damage and theft of merchandise, and preserves materials in saleable condition. • Ensures that product is stored, handled, and displayed in accordance with established Company policies and procedures. • Provides product information including price, location, and use of the product to customers. • Records requests for product, orders products, and notifies customers promptly. • Operates the cash register and prepares customer receipts efficiently. • Totals price, tax, and shipping and handling charges accurately. • Balances the cash register at the end of each shift or as scheduled. • Processes credit cards, checks, product credits, vouchers, gift certificates/cards, cash payments, and discounts properly. • Follows established policies and procedures for verifying payment and ensuring accuracy. • Follows store policies for product returns. • Records and restocks products. Wraps, packages, and/or bags product appropriately. • Completes sales functions in compliance with established policies and procedures and in a professional and courteous manner. • Responds to inquiries in an informed and polite manner. • Refers questions as appropriate. • Answers telephone calls courteously and provides callers with information as requested. • Records and relays messages correctly. • Maintain a high level of customer service by ensuring that product /recovery is completed and that register and customer service area is processing customers in a timely manner. • Performs other store duties as needed to ensure smooth operations and to meet Customer needs,

Qualification, Minimum Experience and Role Requirement: • A Bachelor Degree • Minimum of 2 years’ relevant experience • Social Media Experience • Microsoft Office Tools • Excellent in both written and spoken Communication Please send resumes to stcharlesconsulting@gmail.com with the subject as Customer Service Rep assessment will be conducted soonest. Only shortlisted candidates will be contacted